Grounding in community: positioning government for a meaningful relationship with its public

By: Celeste Espinoza, Jeremy Zitomer, Alex Bornkessel, Natasha Jamal

The U.S. Digital Service (USDS) has spent nearly a decade demonstrating how agile, human-centered approaches can improve government products and services for millions. USDS’s human-centered approach focuses on “the greatest good for the greatest number of people in the greatest need.” Our success as civil servants comes from how we serve the public, not metrics of success we define for ourselves.

Read about several approaches that we use to guide our work on our latest blog post on usds.gov.